Return Policy

Our Return Policy

At PlugHaven, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to make it right.

30-Day Return Window

You have 30 days from the date of delivery to request a return. Items must be unused, in their original condition, and in original packaging where applicable.

Eligible Items

Charging cables, hubs, and chargers in unused condition
Cases and accessories with original packaging intact
Any item that arrived damaged or defective

Non-Eligible Items

Items showing signs of use or physical damage caused by the customer
Items returned after the 30-day window
Final sale or clearly marked non-returnable items

How to Start a Return

Email us at support@theplughaven.store with your order number and reason for return
We'll respond within 1–2 business days with return instructions
Ship the item back using the provided instructions
Once received and inspected, your refund will be processed within 5–7 business days

Damaged or Defective Items

If your item arrived damaged or isn't working as expected, please contact us within 7 days of delivery with photos and your order number. We'll send a replacement or issue a full refund — no return shipping required.

Refunds

Approved refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.