FAQ

FAQ

How long does shipping take?

Orders are processed within 1–3 business days, with delivery typically taking 7–15 business days depending on your location. You'll get a tracking number by email as soon as your order ships.

What if my item arrives damaged or doesn't work?

Contact us within 48 hours of delivery with photos and we'll send a replacement or refund — no return shipping required.

Can I return an item if I just change my mind?

Yes, within 30 days of delivery, as long as it's unused and in original packaging. Email us with your order number to start a return.

Is my payment information secure?

Yes — all payments are processed through Shopify's secure, encrypted checkout. We never see or store your card details.

How can I contact you?

Email us at [your support email] — we aim to respond within 24 hours.

Do you ship internationally?

[Fill in based on your actual shipping settings — yes/no, and to which countries]

Where to add these:

About Us: Online Store → Pages → Add page, title it "About Us," paste the copy, then add it to your main menu (Online Store → Navigation)

FAQ: Same process — new page titled "FAQ," or add it as a section directly on product pages if your theme supports accordion blocks